Refunds & Returns Policy

Introduction

At Scope Fire Tech, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help. This Refunds & Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

Contact Information

If you have any questions about this Refunds & Returns Policy, please contact us at:

Business Name: Scope Fire Tech
Email: scopefiretechbrand@gmail.com
Website: scopefiretech.shop
Effective Date: July 15, 2024

Conditions for Returns

To be eligible for a return, please ensure that the following conditions are met:

  • The product must be unused, unworn, and in the same condition that you received it.
  • The product must be in its original packaging with all tags and labels attached.
  • The return request must be made within 30 days of the delivery date.

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or custom-made products
  • Items marked as final sale

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at scopefiretechbrand@gmail.com with your order number, the reason for the return, and any relevant photos if the product is defective or damaged.

  2. Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.

  3. Shipping: Pack the item securely in its original packaging and include the RA number. Ship the item to the address provided in the return instructions. You are responsible for paying the shipping costs for returning the item unless the return is due to a defect or error on our part.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, we will process your refund to the original payment method within 14 days. The refund amount will exclude any original shipping charges unless the return is due to our error.
  • Rejected Refunds: If your return is rejected, we will notify you via email with the reason for the rejection. You may choose to have the item shipped back to you at your expense.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps outlined above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at scopefiretechbrand@gmail.com with your order number and photos of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping Costs

You are responsible for paying the shipping costs for returning an item unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Processing Time

Refunds are typically processed within 14 days of receiving your returned item. You will receive an email notification once your refund has been processed.

Contact Us

For any questions or concerns regarding our Refunds & Returns Policy, please contact us at:

Email: scopefiretechbrand@gmail.com

Thank you for shopping with Scope Fire Tech. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.

Scope Fire Tech
scopefiretechbrand@gmail.com
Effective Date: July 15, 2024